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Grievance Redressal

GRIEVANCE REDRESSAL POLICY — TASSELS Collections

Effective Date: 16 October 2026

Welcome to TASSELS Collections (www.tasselscollections.com). We specialize in offering a curated range of high-quality artificial fashion accessories for women, proudly based in Goa. We are committed to providing a smooth and satisfying shopping experience. If you have any concern, complaint, or grievance regarding our products, services, or website, we encourage you to reach out to us — we will do our best to resolve it quickly and fairly.

1. Purpose
This Grievance Redressal Policy explains how customers can raise complaints or concerns regarding their purchase of artificial fashion accessories and how TASSELS Collections will address them.

2. What You Can Raise a Grievance About
You may contact us regarding:

  • Order-related issues (delay, missing item, wrong item)

  • Damaged, defective, or incorrect products

  • Refund, return, or exchange concerns

  • Payment-related issues

  • Website or technical problems

  • Privacy or data-related concerns

  • Any other service-related complaint

3. How to Raise a Grievance
You can register your grievance through any of the following channels:

  • Email: tasselscollectionss@gmail.com

  • Phone: +91 7030612241

  • WhatsApp: +91 7030612241

  • Address: TASSELS Collections, Rajdeep Classic, Taleigao, Panjim, Goa – 403002

Please include the following details for faster resolution:

  • Your full name

  • Order number (if applicable)

  • Contact number and email

  • Clear description of the issue

  • Photos/video (for damaged or incorrect products)

4. Grievance Redressal Officer
As per applicable consumer protection laws, we have appointed a Grievance Redressal Officer to handle customer complaints related to our fashion accessories.

  • Name: Richa Nagwekar (Aap apna naam yahan daal sakte hain)

  • Designation: Grievance Redressal Officer

  • Email: tasselscollectionss@gmail.com

  • Phone / WhatsApp: +91 7030612241

  • Working Hours: Monday – Saturday, 10:00 AM – 7:00 PM

  • Address: TASSELS Collections, Rajdeep Classic, Taleigao, Panjim, Goa – 403002

5. Resolution Timeline

  • Acknowledgement: Within 48 hours of receiving your grievance.

  • Resolution: Within 7–15 business days, depending on the nature of the complaint.

  • You will be kept informed of the progress of your complaint.

6. Escalation
If you are not satisfied with the resolution provided:

  • You may escalate the matter to the Grievance Redressal Officer directly via email.

  • If the issue remains unresolved, you may approach the appropriate consumer forum or authority as per applicable law.

7. Our Commitment
We are committed to:

  • Treating every complaint with respect and seriousness.

  • Resolving grievances fairly and transparently.

  • Protecting your privacy throughout the process.

  • Continuously improving our artificial fashion accessories and services based on your feedback.

8. Contact Us
TASSELS Collections
Rajdeep Classic, Taleigao, Panjim, Goa – 403002
Email: tasselscollectionss@gmail.com
Phone / WhatsApp: +91 7030612241
Website: www.tasselscollections.com