Return & Refund Policy — TASSELS Collections
Effective Date: 16 October 2026
At TASSELS Collections, we specialize in offering high-quality artificial fashion accessories for women, proudly based in Goa. We strive to provide beautiful, quality accessories and a satisfying shopping experience. Please read our return and refund policy carefully before placing your order.
By placing an order on www.tasselscollections.com, you agree to the terms mentioned below.
1. Return Eligibility
-
Customers must contact us within 48 hours of delivery to report an incorrect, damaged, or defective product.
-
The product must be unused, unworn, and returned with its original packaging, tags, and accessories.
-
Products showing signs of wear, damage caused by the customer, or missing original packaging may not qualify for a return.
-
Returns are accepted only if the request is raised within the eligible time frame and approved by our team.
2. Non-Returnable Products
For hygiene and product-quality reasons, the following items may not be returnable:
-
Earrings and other specified accessories items (unless they arrive damaged or defective).
-
Products purchased during clearance or final sale.
-
Customised or made-to-order accessories.
-
Items returned without original packaging, tags, or accessories.
3. How to Raise a Return Request
To initiate a return, please contact us with your order number and photos/video of the product:
-
Email: tasselscollectionss@gmail.com
-
Phone / WhatsApp: +91 7030612241
Our team will review your request and respond within 24–48 hours.
4. Return Shipping
-
Customers are responsible for return shipping charges unless the product is damaged, defective, or incorrect.
-
In case of a damaged, defective, or wrong product, TASSELS Collections will bear the return shipping cost.
-
Products must be securely packed to avoid damage during transit.
5. Refund Process
-
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 5–7 business days to the original payment method.
-
Refunds will be issued only after the product passes our quality check.
-
If the refund is rejected, the product will be shipped back to the customer.
6. Exchange Policy
-
Exchanges may be offered for defective, damaged, or incorrect products, subject to availability.
-
If the desired item is unavailable, a refund or store credit may be offered instead.
-
Exchange requests must be raised within 48 hours of delivery.
7. Order Cancellation
-
Orders can be cancelled before dispatch by contacting us at the details below.
-
Once the order is shipped, it cannot be cancelled.
-
Refunds for cancelled orders will be processed within 5–7 business days.
8. Late or Missing Refunds
If you haven’t received your refund within the stated time:
-
Check your bank account again.
-
Contact your bank or credit card company (processing time may vary).
-
If the issue persists, contact us at tasselscollectionss@gmail.com or +91 7030612241.
9. Contact Us
For any return, refund, or exchange-related queries, contact:
TASSELS Collections
📍 Rajdeep Classic, Taleigao, Panjim, Goa – 403002
📧 Email: tasselscollectionss@gmail.com
📞 Phone / WhatsApp: +91 7030612241
🌐 Website: www.tasselscollections.com